Shop Everything You Love
Guili Hub
New Arrivals Daily - Shop Health, Home, Beauty & More!
SHIPPING & RETURNS
SHIPPING POLICY
At Guili Hub, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing your order.
Order Processing
-
Orders are processed within 1–3 business days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
-
United States: 5–15 business days
-
Canada: 7–15 business days
-
Europe: 7–15 business days
-
Australia & New Zealand: 8–18 business days
-
Other International Destinations: 15-30 business days
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and selected shipping method. Occasionally, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email (if available). You can use this number to monitor the progress of your shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Address
Please ensure that your shipping address is accurate before completing your purchase. Guili Hub is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your shipment or delivery, please contact our customer support team. We are always happy to assist you.
RETURN & EXCHANGE POLICY
At Guili Hub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
-
The item must be unused, unopened, and in its original packaging.
-
The product must be in the same condition as when it was received.
-
Proof of purchase or order confirmation is required.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
-
Opened beauty and personal care products
-
Health and wellness products that have been used or unsealed
-
Gift cards
-
Clearance or final sale items
Exchanges
We only replace items if they are defective, damaged during shipping, or if the wrong product was sent.
If you need an exchange, please contact our customer support team with:
-
Your order number
-
A description of the issue
-
Clear photos of the product (if applicable)
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
-
Your refund will be issued to your original payment method.
-
Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless:
-
The item is defective.
-
The wrong product was shipped.
-
The product was damaged during transit.
How to Request a Return
To start a return or exchange, please contact our customer support team with your order details. We will provide instructions on how to return your item.
Contact Us
If you have any questions about our Return & Exchange Policy, our customer support team will be happy to assist you. We are committed to providing a safe, reliable, and satisfying shopping experience at Guili Hub.